What if customer service is understood differently? Or that we have understood it wrongly?
I was 15 at my first job had my first job and have held probably a ridiculous amount of employment.
There was always training if not subtle teachings on how to manage relationships with clients or customers.
None of them highlighted that at the base, these people we are dealing with are humans and what exists are human relationships. It is likely even the employers didn’t quite see human in their human resource.
Hence the subtle layers of hypocrisy on how to deal with them – the customers, we’re a reflection on how they – the employers, dealt with us – the employees.
Recently, there was a special session with Habib Abu Bakr al Adny al Mashoor for ladies at Habib Omar’s house. Men wanted to attend to hear him as always but were forbidden.
A bookstore I walked into had the radio on, live streaming that same session. So I went to the cafe next door bought two cups of tea and gave one to the young shopkeeper. I asked his permission if I could sit on the only chair there in the centre of the shop to listen to their radio.
Instead he invited me behind the counter and we listened together.
He had no uniform on. No superficial smile. None of that template greeting. From how customer service is often treated, you can say he had nothing.
I suspect customer ‘service’ wasn’t on his mind. I hope though it was what’s on radio and perhaps the tea.